Information Technology Services, Office of
skip breadcrumbsAgency Web Site: https://its.ny.gov/
Mission
The Office of Information Technology Services (ITS) provides centralized technology services to customer agencies, sets the State’s technology standards, and coordinates and governs statewide technology-related initiatives improving the efficiency of New York State government. ITS' mission is to create and deliver innovative solutions that foster a technology-enabled government to best serve New Yorkers. ITS is also charged with leading the State’s transformation efforts by consolidating fragmented infrastructure and networks, expanding enterprise solutions, and redesigning the delivery of services - enabling agencies to focus on their core missions.
Organization and Staffing
ITS is managed centrally by the State’s Chief Information Officer (CIO) who oversees the agency’s operations and strategic direction. ITS is broken down into several program areas that provide project development and application maintenance for customer agencies, networking and end user services, and cyber security related functions. Most ITS staff are primarily information technology specialists, project managers, and business or financial analysts.
Budget Highlights
The FY 2020 Executive Budget recommends $865 million in all funds appropriations. This reflects a $10 million increase from FY 2019, attributed to increased Capital fund appropriations for enterprise technology and financial application investments for the Statewide Financial System.
The Executive Budget recommends a workforce of 3,489 FTEs, which remains flat from the previous fiscal year.
Program Highlights
Data Center Services
This program supports the Data Center Consolidation project, which created a Statewide Tier 3 Data Center, and also includes associated service costs, such as server and storage installation, disaster recovery services, hardware and software maintenance and equipment refresh. Program staff install, monitor and maintain hosted agencies' computing platforms and physical and virtual storage.
End User Services
This program supports shared enterprise service offerings, such as device management and replacement, standard software package management, internet access, network printer access, and account management. Program staff are responsible for email, voice, and mobile support, as well as help desk services.
Computer Applications Support
This program maintains agency specific applications and IT systems. Program staff are responsible for developing, troubleshooting, installing, security patching, and maintaining agency applications. Investment requests for new applications go through a governance process to ensure strategic alignment and enterprise collaboration with standardized technologies.
Security and Quality Control
This program supports the development and implementation of cyber security policies and standards. Program staff are responsible for developing and maintaining cyber security software, policy creation and enforcement, and auditing internal controls. Additionally, ITS continues to phase out legacy hardware and software that pose operational and cyber risk to the State’s technology environment.
Network Services
This program supports hosted agencies’ ability to connect and access data and communications systems, including phones, internet, network drives, and servers. Program staff install optical fiber connections and manage the local area network (LAN), which connects workstations and devices to applications hosted in the State’s data centers.
Central Administration
This area supports the ITS Executive Office and their support staff, Finance and Human Resource analysts, Legal Counsel and Enterprise Project Management.
Training
This area supports the education and development of current ITS employees by providing certification and advanced training courses deemed critical to the agency. ITS partners with academic institutions and industry leaders to offer career opportunities in key skillset areas that are pertinent to current, in-demand technologies.
| Category | Available FY 2019 |
Appropriations Recommended FY 2020 |
Change From FY 2019 |
Reappropriations Recommended FY 2020 |
|---|---|---|---|---|
| State Operations | 768,843,000 | 768,843,000 | 0 | 206,452,000 |
| Capital Projects | 85,700,000 | 95,700,000 | 10,000,000 | 183,023,000 |
| Total | 854,543,000 | 864,543,000 | 10,000,000 | 389,475,000 |
| Program | FY 2019 Estimated FTEs 03/31/19 |
FY 2020 Estimated FTEs 03/31/20 |
FTE Change |
|---|---|---|---|
| Office of Technology Services | |||
| General Fund | 3,479 | 3,479 | 0 |
| Capital Projects Funds - Other | 10 | 10 | 0 |
| Total | 3,489 | 3,489 | 0 |
| Fund Type | Available FY 2019 |
Recommended FY 2020 |
Change |
|---|---|---|---|
| Enterprise Funds | 4,000,000 | 4,000,000 | 0 |
| General Fund | 582,707,000 | 582,707,000 | 0 |
| Internal Service Funds | 151,636,000 | 151,636,000 | 0 |
| Special Revenue Funds - Federal | 500,000 | 500,000 | 0 |
| Special Revenue Funds - Other | 30,000,000 | 30,000,000 | 0 |
| Total | 768,843,000 | 768,843,000 | 0 |
| Adjustments: | |||
| Transfer(s) To | |||
| Civil Service, Department of | |||
| General Fund | 86,000 | ||
| Appropriated FY 2019 | 768,929,000 | ||
| Program | Available FY 2019 |
Recommended FY 2020 |
Change |
|---|---|---|---|
| Office of Technology Services | |||
| Enterprise Funds | 4,000,000 | 4,000,000 | 0 |
| General Fund | 582,707,000 | 582,707,000 | 0 |
| Internal Service Funds | 151,636,000 | 151,636,000 | 0 |
| Special Revenue Funds - Federal | 500,000 | 500,000 | 0 |
| Special Revenue Funds - Other | 30,000,000 | 30,000,000 | 0 |
| Total | 768,843,000 | 768,843,000 | 0 |
| Program | Total | Personal Service Regular (Annual Salaried) |
||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 299,471,000 | 0 | 287,907,000 | 0 |
| Total | 299,471,000 | 0 | 287,907,000 | 0 |
| Program | Temporary Service (Nonannual Salaried) |
Holiday/Overtime Pay | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 10,673,000 | 0 | 891,000 | 0 |
| Total | 10,673,000 | 0 | 891,000 | 0 |
| Program | Total | Supplies and Materials | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 283,236,000 | 0 | 5,909,000 | 0 |
| Total | 283,236,000 | 0 | 5,909,000 | 0 |
| Program | Travel | Contractual Services | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 730,000 | 0 | 268,007,000 | 0 |
| Total | 730,000 | 0 | 268,007,000 | 0 |
| Program | Equipment | |
|---|---|---|
| Amount | Change | |
| Office of Technology Services | 8,590,000 | 0 |
| Total | 8,590,000 | 0 |
| Program | Total | Personal Service | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 186,136,000 | 0 | 2,880,000 | 0 |
| Total | 186,136,000 | 0 | 2,880,000 | 0 |
| Program | Nonpersonal Service | |
|---|---|---|
| Amount | Change | |
| Office of Technology Services | 183,256,000 | 0 |
| Total | 183,256,000 | 0 |
| Comprehensive Construction Program | Available FY 2019 |
Recommended FY 2020 |
Change | Reappropriations FY 2020 |
|---|---|---|---|---|
| IT Initiative Program | ||||
| Capital Projects Fund - Authority Bonds | 85,700,000 | 95,700,000 | 10,000,000 | 153,984,000 |
| Information Technology Capital Financing | 0 | 0 | 0 | 29,039,000 |
| Total | 85,700,000 | 95,700,000 | 10,000,000 | 183,023,000 |
Note: Most recent estimates as of 1/15/2019