Information Technology Services, Office of
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Mission
The Office of Information Technology Services (ITS) provides centralized technology services to customer agencies, sets the State’s technology standards, and coordinates and governs statewide technology-related initiatives improving the efficiency of New York State government. ITS is guided by their mission to create and deliver innovative solutions that foster a technology-enabled government to best serve New Yorkers. ITS is also charged with leading the State’s transformation efforts by consolidating fragmented infrastructure and networks, expanding enterprise solutions, and redesigning the delivery of services to enable agencies to focus on their core mission to serve New York’s citizens through innovative solutions.
Organization and Staffing
ITS is managed centrally by the State’s Chief Information Officer (CIO) and Executive Deputy CIO, along with other key executives who oversee the agency’s operations and strategic direction. Additionally, there are nine distinct ITS Clusters, or groupings of agencies with similar business processes, that complete the majority of the project development and application maintenance for the agencies. Each cluster is overseen by a Cluster Chief Information Officer (CCIO). The majority of ITS staff are primarily Information Technology Specialists, Project Managers, and Business and Financial Analysts.
Budget Highlights
The FY 2018 Executive Budget recommends $854 million in all funds appropriations, an increase of $5.1 million from FY 2017 due to the continued consolidation of agency IT functions and contractual obligations into ITS.
The Executive Budget also recommends a workforce of 3,406 FTEs. This reflects a reduction of 179 FTEs from FY 2017 due to efficiencies realized by technology and process improvements.
Program Highlights
Data Center Services
The Data Center Services program supports the Data Center Consolidation project, which created a Statewide, Tier 3 Data Center located at the College of Nanoscale Science and Engineering. The program includes associated service costs, such as server and storage installation, disaster recovery services, hardware and software maintenance and equipment refresh. Program staff install, monitor and maintain hosted agencies' computing platforms and physical and virtual storage.
End User Services
The End User Services program supports shared enterprise service offerings, including: device management and replacement, operations systems and standard software package management, internet access, network printer access, and account management. Program staff are responsible for email, voice, and mobile support, as well as help desk services.
Computer Applications Support
The Computer Applications Support program maintains agency specific applications and IT systems. Program staff are responsible for developing, troubleshooting, installing, security patching, and maintaining agency applications. Agency support is distributed through one of nine ITS Clusters who leverage investments in technology while supporting the unique business functions of each agency. Investment requests for new applications go through a governance process, which ensures strategic alignment and enterprise collaboration on standardized technologies.
Security and Quality Control
The Security and Quality Control program supports the development and implementation of cyber security policies and standards. Program staff are responsible for developing and maintaining cyber security software, policy creation and enforcement, and auditing internal controls. Additionally, ITS continues to phase out legacy hardware and software that pose operational and cyber risk to the State’s technology environment.
Network Services
The Network Services program supports hosted agencies’ ability to connect and access data and communications systems, including phones, internet, network drives, and servers. Program staff install optical fiber connections and manage the local area network (LAN), which connects workstations and devices to applications hosted in the State’s data centers.
Central Administration
The Central Administration program supports costs associated with the ITS Executive Office and their support staff, Finance and Human Resource analysts, Legal Counsel and Enterprise Project Management.
Training
The Training program supports the education and development of current ITS employees by providing certification and advanced training courses deemed critical to the overall enterprise. ITS partners with academic institutions and industry leaders to offer career opportunities in key skillset areas that are pertinent to current, in-demand technologies.
| Category | Available FY 2017 |
Appropriations Recommended FY 2018 |
Change From FY 2017 |
Reappropriations Recommended FY 2018 |
|---|---|---|---|---|
| State Operations | 763,283,000 | 768,429,000 | 5,146,000 | 175,957,000 |
| Capital Projects | 85,700,000 | 85,700,000 | 0 | 190,991,000 |
| Total | 848,983,000 | 854,129,000 | 5,146,000 | 366,948,000 |
| Program | FY 2017 Estimated FTEs 03/31/17 |
FY 2018 Estimated FTEs 03/31/18 |
FTE Change |
|---|---|---|---|
| Office of Technology Services | |||
| General Fund | 3,585 | 3,406 | (179) |
| Total | 3,585 | 3,406 | (179) |
| Fund Type | Available FY 2017 |
Recommended FY 2018 |
Change |
|---|---|---|---|
| General Fund | 577,647,000 | 582,793,000 | 5,146,000 |
| Special Revenue Funds - Other | 30,000,000 | 30,000,000 | 0 |
| Enterprise Funds | 4,000,000 | 4,000,000 | 0 |
| Internal Service Funds | 151,636,000 | 151,636,000 | 0 |
| Total | 763,283,000 | 768,429,000 | 5,146,000 |
| Adjustments: | |||
| Transfer(s) From | |||
| Special Pay Bill | |||
| General Fund | (9,856,000) | ||
| Appropriated FY 2017 | 753,427,000 | ||
| Program | Available FY 2017 |
Recommended FY 2018 |
Change |
|---|---|---|---|
| Office of Technology Services | |||
| General Fund | 577,647,000 | 582,793,000 | 5,146,000 |
| Special Revenue Funds - Other | 30,000,000 | 30,000,000 | 0 |
| Enterprise Funds | 4,000,000 | 4,000,000 | 0 |
| Internal Service Funds | 151,636,000 | 151,636,000 | 0 |
| Total | 763,283,000 | 768,429,000 | 5,146,000 |
| Program | Total | Personal Service Regular (Annual Salaried) |
||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 302,581,000 | (10,820,000) | 299,404,000 | (10,482,000) |
| Total | 302,581,000 | (10,820,000) | 299,404,000 | (10,482,000) |
| Program | Temporary Service (Nonannual Salaried) |
Holiday/Overtime Pay | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 1,781,000 | (78,000) | 1,396,000 | (260,000) |
| Total | 1,781,000 | (78,000) | 1,396,000 | (260,000) |
| Program | Total | Supplies and Materials | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 280,212,000 | 15,966,000 | 5,920,000 | (10,836,000) |
| Total | 280,212,000 | 15,966,000 | 5,920,000 | (10,836,000) |
| Program | Travel | Contractual Services | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 684,000 | (480,000) | 264,123,000 | 37,222,000 |
| Total | 684,000 | (480,000) | 264,123,000 | 37,222,000 |
| Program | Equipment | |
|---|---|---|
| Amount | Change | |
| Office of Technology Services | 9,485,000 | (9,940,000) |
| Total | 9,485,000 | (9,940,000) |
| Program | Total | Personal Service | ||
|---|---|---|---|---|
| Amount | Change | Amount | Change | |
| Office of Technology Services | 185,636,000 | 0 | 2,880,000 | 0 |
| Total | 185,636,000 | 0 | 2,880,000 | 0 |
| Program | Nonpersonal Service | |
|---|---|---|
| Amount | Change | |
| Office of Technology Services | 182,756,000 | 0 |
| Total | 182,756,000 | 0 |
| Comprehensive Construction Program | Available FY 2017 |
Recommended FY 2018 |
Change | Reappropriations FY 2018 |
|---|---|---|---|---|
| IT Initiative Program | ||||
| Capital Projects Fund - Authority Bonds | 85,700,000 | 85,700,000 | 0 | 161,045,000 |
| Information Technology Capital Financing | 0 | 0 | 0 | 29,946,000 |
| Total | 85,700,000 | 85,700,000 | 0 | 190,991,000 |
Note: Most recent estimates as of 1/17/2017